mPulse aSPIRE Infrared Sauna (Cedar)

Myers Detox takes our commitment to quality very seriously and we go to great lengths to ensure that we only carry the highest quality products. 

We want you to love every Myers Detox purchase you make. But, occasionally, a product may not meet your expectations. If you are dissatisfied with your purchase for any reason, please review our returns and cancellation policies below. You may be eligible for a return or product exchange.

Returns and Refunds

We've made made returns easy!  Just follow these simple steps:

1. Check to make sure your item is elliglble for a return (see below for more details).
2. If it is, login to your account.
3. On your Account page, Click "Completed Orders". Then click the Return Item(s) button. 
4. We'll notify you via email of your refund approval and return instructions.

PLEASE do not send back any opened products. For security reasons we cannot accept any opened products.

Myers Detox Protocol and Functional Medical Tests

Within 15 days of purchase, you may cancel your order for a full refund, minus a 15% restocking fee. Between 15-30 days of purchase, you may receive a store credit or exchange only, minus shipping (if applicable).  After 30 days, no refunds or exchanges are accepted. 

Supplements

We do not accept returns for any damaged supplement orders.

Myers Detox Protocol Course

The Myers Detox Protocol Course comes with a full 30 day money back guarantee.

Functional Medical Tests

If you make a mistake collecting saliva or urine specimens, etc., or if the lab refuses to accept specimens because of a mistake you made, a free replacement test kit will be provided to you.  Please call the office before discarding any specimens collected.  Otherwise, once test kits are in your possession, they may not be returned and no refunds are allowed for any test kits due to safety, hygiene and accuracy concerns.

NES Scanner

NES Scanner devices may be returned within two weeks of purchase. However, a return CANNOT be issued if you have already received a consultation with a NES Health Bioenergetic coach to go over your scan.

MiHealth 

MiHealth devices are shipped directly from NES Health, Inc. and are subject to their specific return policy. There is a 1 year manufacturer warranty for any hardware and/or software defects. NES will currently accept returns for items within a 30 day window from time of purchase for a full refund (sender must pay for return shipping). In order to request a return for your NES MiHealth device, please contact Myers Detox support at support@myersdetox.com.

Damaged Items

If you receive a package that has been damaged, do not open the damaged item. Save the original box and all its contents and call us immediately at 213-277-5750. We will make every effort to remedy the situation as soon as possible. 

Returns Policy for Myers Detox 

Items such as Magnetico Pads and Longlife Saunas sold on external websites are subject to that company's individual returns policy and are not handled by Myersdetox.com. Please contact these companies for returns.  

Shipping Costs for Returns

Myersdetox.com will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). However, if it was not our error and the product has shipped, you are responsible for the shipping charges incurred from returning the items to Myersdetox.com.

Processing your Refund

You should expect to receive your refund within four weeks of mailing your return package. However, in many cases you will receive a refund more quickly. Please allow time for us to:

• receive your return from the shipper (5 to 10 business days)
• process your return once we receive it (3 to 5 business days)
• the time it takes your bank or Paypal to credit your account (5 to 10 business days)

Wendy Myers and Myers Detox understand that life is full of unplanned activities that disrupt our schedule. Should you need to cancel or reschedule your appointment with your health coach, we require that notice be given at least 24 hours in advance. Any cancellation made after that time will be charged the full amount of the session with no refunds. If you are a no-show, you will also be charged for 100% of your service.

Shipping

We can ship to virtually any address in the world. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider chosen, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

International Orders 

Myers Detox is not responsible for overseas Customs Fee’s or Taxes. That is the sole responsibility of the customer. 

Problems?

Email us at support@myersdetox.com